The Role

You will be part of the Technical Operation team who are a team of specialists who form the first line of defence against money laundering and financial crime, focused on our client population described as either High Risk or Politically Exposed Persons (PEPs). The role holder will ensure compliance with regulatory standards through the effective execution of AML-focused technical solutions. This role requires a deep understanding of AML processes, technical acumen, and the ability to deliver exceptional client service. The team are also responsible for the complaints process and reporting.

These elements of the role will demand a suitably qualified and experienced individual who is able to work collaboratively with a small group of technical operations colleagues and work closely with second line colleagues.

Other technical aspects of client service delivery will form part of this role such as FATCA and CRS reporting. This position demands a unique blend of technical proficiency, client engagement skills, and a commitment to delivering high-quality service.

Key Responsibilities

• Cultivate and maintain strong relationships with key clients and advisors, understanding their needs and ensuring their expectations are met.
• Act as a point of contact for high dependency client issues, demonstrating a commitment to prompt and effective resolution.
• Perform Technical reviews of client files ensuring regulatory requirements are met and managing the client transaction from start to finish where necessary or on an ad-hoc basis if required.
• Mentor client services professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Support the development and implementation of AML-focused technical solutions, ensuring alignment with second line and regulatory expectations.
• Stay abreast of AML regulations and compliance requirements, integrating changes into existing technical solutions.
• Collaborate with internal compliance teams to ensure our solutions align with the latest regulatory standards.
• Actively contributing to the successful delivery of the departmental objectives along with your own personal business objectives and performance development plan.
• Take ownership for own personal development and objectives.
• Be a team player and contribute to the “one team” approach across all of Client Services.
• Excellent written and verbal communication both internally & externally.
• Ability to deal with queries from clients, both internally and externally via telephone or written communication.
• Capable of working to tight deadlines & display time management skills by monitoring and managing flow of incoming tasks throughout the day.
• Responsible for the accurate and efficient completion of administrative tasks provided to you.
• Understand and adhere to all company policies and procedures which govern our regulatory obligations in our licenced jurisdictions.

FULL ROLE PROFILE