Hansard Europe dac

Hansard Europe Designated Activity Company was closed to new business with effect from 30th June 2013.

The Irish Companies Act 2014 required all ‘Limited’ regulated financial services companies to change their designated status from ‘Limited’ to ‘Designated Activity Company’ or ‘dac’. Hansard Europe Limited completed the process and as of 5th February 2016, is now registered as ‘Hansard Europe Designated Activity Company’ or ‘Hansard Europe dac’.

L’Irish Companies Act 2014 ha richiesto che tutte le società di servizi finanziari ‘Limited’ regolamentate cambino la propria ragione sociale da ‘Limited’ a ‘Designated Activity Company’ o ‘dac’. Hansard Europe Limited ha appena completato il procedimento ed è stata informata che è attualmente (a partire dal 5 febbraio 2016) registrata come ‘Hansard Europe Designated Activity Company’ or ‘Hansard Europe dac’.

Hansard’s European Union ‘freedom of services’ life assurance company continues to operate from its base in Dublin, Republic of Ireland and is regulated by the Central Bank of Ireland. The Company is a member of the Association of International Life Offices (AILO).

While Hansard Europe Designated Activity Company is closed to new business, its contractual obligations have been met and all Policyholders continue to receive a high level of service. Any Policyholder who requires any additional information should contact their Adviser in the first instance or contact the company.

At Hansard Europe Designated Activity Company, we aim to provide a professional and comprehensive customer service, but there may be occasions when you do not get the service that you expect from us. Complaints are treated seriously and objectively, and we have a complaint procedure in place to enable us to investigate complaints and provide a timely resolution.

Contact Details

Hansard Europe Designated Activity Company

Ground Floor
6 Exchange Place
IFSC
Dublin 1
Republic of Ireland
D01 T9C2

 

+353 1 211 2800

                  Or 900 108699 for Spanish residents

europe.support@hansard.com

If you have a complaint, please send the details to our Complaints Investigator, including your policy details, your personal details and the details of your complaint.

Hansard Europe Complaints

The complaint will be treated in the following manner:

  • We will acknowledge your complaint within 3 working days of receipt, if received in English. For all other languages we will acknowledge within 5 working days of translation.
  • The matters raised will be examined in detail.
  • A response will be prepared based on the facts established. We aim to provide resolution to your complaint within 20 working days of acknowledgement. If we are unable to complete the investigation within 20 days, we will advise you and provide you with a revised date.
  • Agreed settlements will be acted on promptly.
  • If our response is not acceptable, please set out the reasons for rejecting it in writing. On receipt, the facts will be reviewed in light of your reasons. Our response will set out any statutory appeal options where appropriate. Any response you are not happy with can be referred to the relevant Ombudsman to carry out an independent review of your complaint. Details of the Ombudsman for each jurisdiction are included below. For any countries that are not quoted below please contact Hansard Europe Designated Activity Company directly. If you wish to make a complaint, please write to:

The Complaints Investigator
Hansard Europe Designated Activity Company
Ground Floor
6 Exchange Place
IFSC
Dublin 1
Republic of Ireland
D01 T9C2

Phone: +353 1 211 2800
Or 900 108699 for Spanish Residents
Email: complaints@hansard.com

The Financial Services Ombudsman
3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Phone: +353 (01) 567 7000
Email: info@fspo.ie
Web: www.fspo.ie

Belgium
Ombudsman des Assurances
Square de Meeûs 35, 1000 Bruxelles
Phone : +32 (2) 547 58 71
Fax : +32 (2) 547 59 75
Email: info@ombudsman.as
Web: www.ombudsman-insurance.bek

Portugal

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 116 – 2º 1100 – 207 Lisboa
Phone: +351 218 80 70 30
Fax: +351 21 880 70 38
Email: director@centroarbitragemlisboa.ptjuridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Norway

Finansklagenemnda
Postboks 53 Skøyen
0212 Oslo
Phone: +47 23 13 19 60
Fax: +47 23 13 19 70
Email: post@finkn.no
Web: www.finkn.no

Spain

Dirección General de Seguros y Fondos de Pensiones

C/ Miguel Ángel 21 Planta 4a, 28010, Madrid, Spain
Phone: +34 952 24 99 82
Fax: +34 91 339 71 13
Web: www.dgsfp.mineco.es

Germany

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108, 53117 Bonn
Phone: +49 228 / 4108 – 0
Fax: +49 228 / 4108 – 1550
Email: poststelle@bafin.de
Web: www.bafin.de

Denmark

Ankenaevnet for Forsikring
Anker Heegaards Gade2, 1.
1572 Copenhagen V
Denmark
Phone: +45 33 15 89 00 (10:00-13:00)
Email: ankeforsikring@ankeforsikring.dk

Rendiconto sull’attività di gestione dei reclami

IN CASO DI EVENTUALI RECLAMI, INVIARE I DATI AL NOSTRO FUNZIONARIO DI COLLEGAMENTO CLIENTI (CLIENT LIAISON OFFICER), COMPRESI GLI ESTREMI DELLA POLIZZA, I DATI PERSONALI E MOTIVO DEL RECLAMO.

I reclami sono evasi secondo la seguente prassi:

  • conferma ricevimento reclamo entro 3 giorni lavorativi, se redatti in lingua inglese; per tutte le altre lingue, conferma ricevimento entro 5 giorni lavorativi dalla data della traduzione;
  • analisi approfondita del contenuto del reclamo;
  • redazione di opportuna risposta in base ai fatti riscontrati; risoluzione delle problematiche riscontrate, di norma entro 20 giorni lavorativi dalla conferma di ricevimento; in caso di mancata risoluzione entro 20 giorni lavorativi, comunicazione al cliente della nuova data prevista;
  • attuazione tempestiva delle misure di composizione concordate.
  • in caso di rifiuto dei termini di composizione, l’interessato è tenuto a esporre per iscritto il motivo del rifiuto; analisi dei riscontri in base ai motivi del rifiuto ricevuti.

La nostra risposta descriverà le eventuali opzioni di appello possibili previste dai regolamenti.

In caso di risposta insoddisfacente l’interessato potrà appellarsi al difensore civico (ombudsman) competente per una valutazione disinteressata del reclamo. I dati dell’Ombudsman di ciascuna giurisdizione sono riportati di seguito. Per i Paesi non compresi nella lista rivolgersi direttamente a Hansard Europe Limited Designated Activity Company.

Per eventuali reclami rivolgersi per iscritto a:

The Client Liaison Officer
Hansard Europe Designated Activity Company
Suite 201
SOBO Works
2 Windmill Lane
Dublin, 2
Ireland
D02 F206
Email: complaints@hansard.com
Italia
Istituto per la Vigilanza sulle Assicurazioni (IVASS)
Via del Quirinale, 21
00187 Roma
Tel. +39 06 420 21095
Fax: +39 06 421 337206
Sito internet: www.ivass.it

Recondito sull’attivita di gestione dei reclami

IVASS-Complaint-Reporting (1)

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