Hansard Europe dac

Hansard Europe Designated Activity Company was closed to new business with effect from 30th June 2013.

The Irish Companies Act 2014 required all ‘Limited’ regulated financial services companies to change their designated status from ‘Limited’ to ‘Designated Activity Company’ or ‘dac’. Hansard Europe Limited completed the process and as of 5th February 2016, is now registered as ‘Hansard Europe Designated Activity Company’ or ‘Hansard Europe dac’.

L’Irish Companies Act 2014 ha richiesto che tutte le società di servizi finanziari ‘Limited’ regolamentate cambino la propria ragione sociale da ‘Limited’ a ‘Designated Activity Company’ o ‘dac’. Hansard Europe Limited ha appena completato il procedimento ed è stata informata che è attualmente (a partire dal 5 febbraio 2016) registrata come ‘Hansard Europe Designated Activity Company’ or ‘Hansard Europe dac’.

Hansard’s European Union ‘freedom of services’ life assurance company continues to operate from its base in Dublin, Republic of Ireland and is regulated by the Central Bank of Ireland. The Company is a member of the Association of International Life Offices (AILO).

While Hansard Europe Designated Activity Company is closed to new business, its contractual obligations have been met and all Policyholders continue to receive a high level of service. Any Policyholder who requires any additional information should contact their Adviser in the first instance or contact the company.

At Hansard Europe Designated Activity Company, we aim to provide a professional and comprehensive customer service, but there may be occasions when you do not get the service that you expect from us. Complaints are treated seriously and objectively, and we have a complaint procedure in place to enable us to investigate complaints and provide a timely resolution.

Contact Details

Hansard Europe Designated Activity Company

Ground Floor
6 Exchange Place
IFSC
Dublin 1
Republic of Ireland
D01 T9C2

 

+353 1 211 2800

ClientServicesSupport@hansard.com

If you have a complaint, please send the details to our Complaints Team, including your policy details, your personal details and the details of your complaint.

Hansard Europe Complaints

The complaint will be treated in the following manner:

  • We will acknowledge your complaint within 3 working days of receipt, if received in English. For all other languages we will acknowledge within 5 working days of translation.
  • The matters raised will be examined in detail.
  • A response will be prepared based on the facts established. We aim to provide resolution to your complaint within 20 working days of acknowledgement. If we are unable to complete the investigation within 20 days, we will advise you and provide you with a revised date.
  • Agreed settlements will be acted on promptly.
  • If our response is not acceptable, please set out the reasons for rejecting it in writing. On receipt, the facts will be reviewed in light of your reasons. Our response will set out any statutory appeal options where appropriate. Any response you are not happy with can be referred to the relevant Ombudsman to carry out an independent review of your complaint. Details of the Ombudsman for each jurisdiction are included below. For any countries that are not quoted below please contact Hansard Europe Designated Activity Company directly. If you wish to make a complaint, please write to:

The Complaints Team
Hansard Europe Designated Activity Company
Ground Floor
6 Exchange Place
IFSC
Dublin 1
Republic of Ireland
D01 T9C2

Phone: +353 1 211 2800
Or 900 108699 for Spanish Residents
Email: complaints@hansard.com

The Financial Services Ombudsman
3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Phone: +353 (01) 567 7000
Email: info@fspo.ie
Web: www.fspo.ie

Belgium
Ombudsman des Assurance
Square de Meeús 35, 1000 Bruxelles, Belgium
Phone : +32 (2) 547 58 71
Fax : +32 (2) 547 59 75
Email: info@ombudsman-insurance.be
Web: www.ombudsman-insurance.be

Portugal

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 116 – 2º 1100 – 207 Lisboa
Phone: +351 218 80 70 30
Fax: +351 21 880 70 38
Email: director@centroarbitragemlisboa.ptjuridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Norway

Finansklagenemnda
Postboks 53 Skøyen
0212 Oslo
Phone: +47 23 13 19 60
Fax: +47 23 13 19 70
Email: post@finkn.no
Web: www.finkn.no

Spain

Dirección General de Seguros y Fondos de Pensiones

C/ Miguel Ángel 21 Planta 4a, 28010, Madrid, Spain
Phone: +34 952 24 99 82
Fax: +34 91 339 71 13
Web: www.dgsfp.mineco.es

Germany

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108, 53117 Bonn
Phone: +49 228 / 4108 – 0
Fax: +49 228 / 4108 – 1550
Email: poststelle@bafin.de
Web: www.bafin.de

Denmark

Ankenaevnet for Forsikring
Anker Heegaards Gade2, 1.
1572 Copenhagen V
Denmark
Phone: +45 33 15 89 00 (10:00-13:00)
Email: ankeforsikring@ankeforsikring.dk

Rendiconto sull’attività di gestione dei reclami

IF YOU HAVE A COMPLAINT, SEND THE DETAILS TO OUR COMPLAINTS TEAM, INCLUDING YOUR POLICY DETAILS, YOUR PERSONAL DETAILS AND THE DETAILS OF YOUR COMPLAINT.

The complaint will be treated in the following manner:
We will acknowledge your complaint within 3 working days of receipt, if received in English. For all other languages we will acknowledge within 5 working days of translation.

The matters raised will be examined in detail.

A response will be prepared based on the facts established. We aim to provide resolution to your complaint within 20 working days of receipt. If we are unable to complete the investigation within 20 days, we will advise you 5 days after receipt of the complaint and provide you with a revised date.

Agreed settlements will be acted on promptly.

If our response is not acceptable, please set out the reasons for rejecting it in writing. On receipt, the facts will be reviewed in light of your reasons.

Our response will set out any statutory appeal options where appropriate.

Any response you are not happy with can be referred to the relevant Ombudsman to carry out an independent review of your complaint. Details of the Ombudsman for each jurisdiction are included below. For any countries that are not quoted below please contact Hansard Europe Designated Activity Company direct.

If you wish to make a complaint, please write to:

The Complaints Team
Hansard Europe Designated Activity Company
Ground Floor
6 Exchange Place
IFSC
Dublin 1
Republic of Ireland
D01 T9C2
Telephone +353 1 211 2800
Email: complaints@hansard.com

 

The Financial Services Ombudsman
3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Phone:+353 (01) 567 7000
Email: info@fspo.ie
Web: www.fspo.ie

Belgium

Ombudsman des Assurance
Square de Meeús 35, 1000 Bruxelles, Belgium
Phone : +32 (2) 547 58 71
Fax : +32 (2) 547 59 75
Email: info@ombudsman-insurance.be
Web: www.ombudsman-insurance.be

United Kingdom

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Phone: 0800 023 4 567 / 0300 123 9 123
From overseas: +44 20 7964 0500
Fax: 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

Norway

Finansklagenemnda
Postboks 53 Skøyen
0212 Oslo
Phone: +47 23 13 19 60
Fax: +47 23 13 19 70
Email: post@finkn.no
Web: www.finkn.no

Spain

Dirección General de Seguros y Fondos de Pensiones
Paseo de la Castellana 44, 28046 Madrid
Phone: +34 902 19 11 11 / 952 24 99 82
Fax: +34 91 339 71 13
Web: www.dgsfp.mineco.es

Germany

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108, 53117 Bonn
Phone: +49 228 / 4108 – 0
Fax: +49 228 / 4108 – 1550
Email: poststelle@bafin.de
Web: www.bafin.de

Denmark

Ankenaevnet for Forsikring
Anker Heegaards Gade2, 1.
1572 Copenhagen V
Denmark
Phone: +45 33 15 89 00 (10:00-13:00)
E-mail: ankeforsikring@ankeforsikring.dk

SE DESIDERA PRESENTARE UN RECLAMO, SCRIVA AL NOSTRO TEAM RECLAMI, INCLUDENDO I DATI DELLA SUA POLIZZA, I SUOI DATI PERSONALI E I DETTAGLI DEL SUO RECLAMO.

Risponderemo al suo reclamo nel modo seguente:
Se il reclamo è scritto in inglese, ne daremo riscontro entro 3 giorni lavorativi dalla ricezione. Per tutte le altre lingue risponderemo entro 5 giorni lavorativi dalla data della traduzione.

Le questioni sollevate verranno esaminate nel dettaglio.

Verrà redatta una risposta sulla base dei fatti accertati. Il nostro obiettivo è quello di risolvere il suo reclamo entro 20 giorni lavorativi dalla sua ricezione. Se non pensiamo di riuscire a completare l’indagine entro 20 giorni, la avviseremo 5 giorni dopo la ricezione del reclamo per comunicarle una nuova data per la risposta.

Le soluzioni concordate saranno applicate tempestivamente.

Se non dovesse considerare accettabile la nostra risposta, le chiediamo di spiegarne le motivazioni per iscritto. Una volta ricevuta la sua risposta, riesamineremo i fatti alla luce delle sue motivazioni.

La nostra risposta illustrerà le opzioni di ricorso previste dalla legge, ove opportuno.

Se non dovesse ritenere soddisfacente la nostra risposta, può rivolgersi all’Ombudsman (difensore civico) competente per richiedere una revisione indipendente del suo reclamo. I recapiti dell’Ombudsman per le diverse giurisdizioni sono inclusi di seguito. Per tutti i Paesi non citati di seguito, la invitiamo a contattare Hansard Europe Designated Activity Company direttamente.

Se desidera presentare un reclamo, la invitiamo a scrivare a:

The Client Liaison Officer
Hansard Europe Designated Activity Company
Suite 201
SOBO Works
2 Windmill Lane
Dublin, 2
Ireland
D02 F206
Email: complaints@hansard.com
Italia
Istituto per la Vigilanza sulle Assicurazioni (IVASS)
Via del Quirinale, 21
00187 Roma
Tel. +39 06 420 21095
Fax: +39 06 421 337206
Sito internet: www.ivass.it

Recondito sull’attivita di gestione dei reclami

IVASS-Complaint-Reporting (1)

Non-PP Products PP Products
Schedule of current monetary charges – French View View
Schedule of current monetary charges – Dutch View View
Schedule of current monetary charges – German View View
Schedule of current monetary charges – Italian View View
Schedule of current monetary charges – Danish View View
Schedule of current monetary charges – Swedish View View
Schedule of current monetary charges – Norwegian View View
Schedule of current monetary charges – English View View
Non-PP Products PP Products
Schedule of current monetary charges – French View View
Schedule of current monetary charges – Dutch View View
Schedule of current monetary charges – German View View
Schedule of current monetary charges – Italian View View
Schedule of current monetary charges – Danish View View
Schedule of current monetary charges – Swedish View View
Schedule of current monetary charges – Norwegian View View
Schedule of current monetary charges – English View View
Non-PP Products PP Products
Schedule of current monetary charges – French View View
Schedule of current monetary charges – Dutch View View
Schedule of current monetary charges – German View View
Schedule of current monetary charges – Italian View View
Schedule of current monetary charges – Danish View View
Schedule of current monetary charges – Swedish View View
Schedule of current monetary charges – Norwegian View View
Schedule of current monetary charges – English View View