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Client Services Senior Associate

Location: Isle of Man
Basis: full-time

The Role

We are currently recruiting for a Senior Associate to work within the Hansard Administration Services Ltd. Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.

 

Key Responsibilities

  • Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and performance development plan.
  • Take ownership of and resolve any queries through to a satisfactory conclusion.
  • Support ongoing reviews and updating of procedures within the team and department.
  • Deal with queries from clients, both internally and externally via telephone or written communication.
  • Identify & log any Complaints / ODs that are received, ensuring the complaints procedure is followed correctly.
  • Responsible for the accurate and efficient completion of administrative tasks provided to you.
  • Ensure work is reviewed, chased and closed within expected Timescales.
  • Proactive, solutions-based approach to understanding issues which arise, and then implement actions according to administrative policies and Procedures.
  • Ensure compliance and regulatory legislation requirements are met and adhered to.
  • Support the team, including answering queries, checking, training, and coaching.
  • Highlight any efficiency opportunities within the area and suggest changes.
  • Identify and report issues, suggesting solutions where possible.

 

FULL ROLE PROFILE

How to apply

If you would like to apply for this or any of our other vacancies, please send your CV to careers@hansard.com

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