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Client Services Senior Associate

Location: Isle of Man
Basis: full-time

The Role

We are currently recruiting for a Senior Associate to work within the Hansard Administration Services Ltd. Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.


Key Responsibilities

  • Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and performance development plan.
  • Take ownership of and resolve any queries through to a satisfactory conclusion.
  • Support ongoing reviews and updating of procedures within the team and department.
  • Deal with queries from clients, both internally and externally via telephone or written communication.
  • Identify & log any Complaints / ODs that are received, ensuring the complaints procedure is followed correctly.
  • Responsible for the accurate and efficient completion of administrative tasks provided to you.
  • Ensure work is reviewed, chased and closed within expected Timescales.
  • Proactive, solutions-based approach to understanding issues which arise, and then implement actions according to administrative policies and Procedures.
  • Ensure compliance and regulatory legislation requirements are met and adhered to.
  • Support the team, including answering queries, checking, training, and coaching.
  • Highlight any efficiency opportunities within the area and suggest changes.
  • Identify and report issues, suggesting solutions where possible.



How to apply

If you would like to apply for this or any of our other vacancies, please send your CV to

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