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Client Services Associate

Location: Isle of Man
Basis: full-time

The Role

We are currently recruiting for a Client Services Associate to work within the Hansard Administration Services Ltd Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.

Key Responsibilities

  • Actively contribute to the successful delivery of the departmental objectives along with your own. personal business objectives and performance development plan.
  • Be a team player and contribute to the “one team” approach across all of Client Services.
  • Take ownership of and resolve any queries through to a satisfactory conclusion.
  • Support ongoing reviews and updating of procedures within the team and department.
  • Responsible for the accurate and efficient completion of administrative tasks provided to you.
  • Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied.
  • Ensure pended work is reviewed, chased and closed within expected Timescales.
  • Proactive, solutions-based approach to understanding issues which arise, and able to implement actions according to administrative policies and Procedures.
  • Timely and professional contact with stakeholders should be maintained at all times.
  • Assist in developing, implementing and sharing best practices.
  • Contribute to a proactive working culture.
  • Be part of an innovative culture to problem solving.
  • Take personal responsibility for data integrity.



How to apply

If you would like to apply for this or any of our other vacancies, please send your CV to

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