The Role

We are currently recruiting for a Client Services Associate to work within the Hansard Administration Services Ltd Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.

Key Responsibilities

• Actively contribute to the successful delivery of the departmental objectives along with your own. personal business objectives and performance development plan.
• Be a team player and contribute to the “one team” approach across all of Client Services.
• Take ownership of and resolve any queries through to a satisfactory conclusion.
• Support ongoing reviews and updating of procedures within the team and department.
• Responsible for the accurate and efficient completion of administrative tasks provided to you.
• Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied.
• Ensure pended work is reviewed, chased and closed within expected Timescales.
• Proactive, solutions-based approach to understanding issues which arise, and able to implement actions according to administrative policies and Procedures.
• Timely and professional contact with stakeholders should be maintained at all times.
• Assist in developing, implementing and sharing best practices.
• Contribute to a proactive working culture.
• Be part of an innovative culture to problem solving.
• Take personal responsibility for data integrity.

FULL ROLE PROFILE