Back to current opportunities

Client Services Associate

Location: Isle of Man
Basis: full-time

The Role

We are currently recruiting for a Client Services Associate, to work within the Hansard Administration Services Ltd. Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.

Key Responsibilities

  • Actively contribute to the successful delivery of the departmental objectives along with your own. personal business objectives and performance development plan.
  • Be a team player and contribute to the “one team” approach across all of Client Services.
  • Take ownership of and resolve any queries through to a satisfactory conclusion.
  • Support ongoing reviews and updating of procedures within the team and department.
  • Responsible for the accurate and efficient completion of administrative tasks provided to you.
  • Support our approach of full ownership of customer and adviser queries from receipt until the customer’s expectations have been satisfied.
  • Ensure pended work is reviewed, chased and closed within expected Timescales.
  • Proactive, solutions-based approach to understanding issues which arise, and able to implement actions according to administrative policies and Procedures.
  • Timely and professional contact with stakeholders should be maintained at all times.
  • Assist in developing, implementing and sharing best practices.
  • Contribute to a proactive working culture.
  • Be part of an innovative culture to problem solving.
  • Take personal responsibility for data integrity.

 

FULL ROLE PROFILE

How to apply

If you would like to apply for this or any of our other vacancies, please send your CV to careers@hansard.com

Contact us
Back to current opportunities