The Role

The purpose of this role is to support the Client Services department achieve its strategic goals with a specific focus on risk & controls along with routine regulatory reporting. The role will ensure that the department operates within a framework that balance risk and opportunities for sustainable growth as well as adhering to all the regulatory requirements. Close liaison is expected with our Second and Third Line of Defence Teams as we bridge the gap between the Operational Teams and our teams in Group Risk and Compliance.

Key Responsibilities

• Support the Senior Manager in fully embedding the Client Services Quality Assurance Framework
• Collaborate with second and third line functions to address regulatory requirements effectively
• Collaborate with the relevant operational teams to analysis and evaluate risk events and their potential impacts documenting the root cause analysis and present mitigant solutions
• Conduct regular control testing in conjunction with the QA framework
• Promote open communication channels for reporting and addressing potential risks at the operational level
• Assist the operational teams to ensure their Risk Event Actions are kept up to date and sufficient evidence is in place to efficiently close matters out
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
• Assist in the development and execution of plans, ensuring alignment with department and organisational goals
• Completion of Quality Assurance activities and provision of feedback to users where failures or improvement opportunities are identified
• Track and follow-up on action items and deadlines arising from initiatives to ensure efficient delivery

FULL ROLE PROFILE